Privacy

Your Privacy and Confidentiality

We take your safety and privacy seriously. All conversations, chat messages, and submitted questions are handled only by our trained crisis care team.

Your information will not be shared outside our care system unless required to protect your safety or someone else's safety (for example, risk of serious harm).

This website does not provide emergency rescue services. If you feel in immediate danger, please contact your local emergency services or your local trained crisis debriefer, and notify a Crisis Care Specialist as soon as possible.

Need-to-Know

Only relevant care team members can access details.

Safety First

Escalation only when safety protection is required.

Respectful Handling

Information used only to support your request.

Data Handling

• We collect only the information needed to support you and respond to your request.
• We store and handle information with care and restricted access.
• You may request correction or deletion of your submitted data where applicable.

Your story stays within our trained crisis care team.

We only share information if it is needed to protect safety.

This is not an emergency service.